Support channels
You can reach our team through any of the following channels. We typically reply within a few hours during business hours.
- Live chat — click the floating chat button (bottom-right of any page) to start a conversation. Works for both guests and logged-in users.
- Telegram — message us directly via the Telegram button in the top navigation bar.
- Email — send us an email at the address shown in the footer below.
Common questions
How long does deposit approval take?
Deposits are manually verified by our team. Most are approved within a few minutes, but during peak hours it can take up to an hour. If your deposit has been pending for over 24 hours, please reach out.
I won an auction — when do I get my account?
Once the auction ends and you're confirmed as the highest bidder, our team manually delivers the account credentials to your account. This usually happens within a few hours of the auction closing.
How do I cancel a bid?
Go to the special deal page where you placed the bid, or open the "Your Bids" section in your dashboard. Click "Request cancel" — your request goes to our admin team for approval. Once approved, your locked funds are refunded to your wallet and you can place a new bid.
I have an issue with a purchased product
If a license key or account you purchased doesn't work, contact us immediately via Telegram or live chat with your order ID. We'll investigate and either replace the item or refund your balance.
Response times
Our support team operates around the clock. Most queries are resolved within a few hours. For urgent matters, Telegram is the fastest channel.